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Servicing

Maintenance and repair services for stairlifts, homelifts, lifts and hoists

We have extensive experience providing maintenance services for a wide range of products to local authorities across the UK.

Nationwide

A reliable local partner

Stannah has extensive experience working through the tendering process, ensuring we meet the expectations of each local authority. We are established as the dependable local partner with knowledge and expertise to support all types of lift equipment.

Over 150 years
of lift expertise

Lifts help you regain independence and help you feel confident using the stairs again. Maintaining lift equipment and responding swiftly when issues arise is part of our service.

11 Service branches
350+ Trained engineers
31k Products maintained for local authorities
85% First time fix rate
80 NPS score, rated ‘Excellent’
3hrs or less, response time

Working together to deliver end-user peace of mind

During each maintenance visit, we take the time to inspect fully, test, service, lubricate, and, where needed, make adjustments to reduce unexpected equipment failures and repair costs.

Each condition report outlines the work carried out and identifies any weak or faulty components.

We provide upgrades and refurbishments to reduce running costs and improve efficiency.

We can secure replacement parts quickly to minimise lift breakdown time and all engineer’s vans are fully stocked with spares tailored to their area.

We care for your portfolio with complete system reports and arrangements tailored to you. 

With customer portals and real time tracking we make sure you are always kept up to date.

We’re committed to informing customers of legislative changes and owner obligations – keeping you compliant and users happy.

The highest levels of service, no matter the make or model of the lift

Our lift service engineers receive a minimum of NVQ level 2 training in installation, maintenance & repair. They are competent in maintaining and repairing a wide range of lift products. Along with health and safety procedures, quality checks and audits to ensure you are getting the very best from us.

Tailored lift service agreements, modernisation and repair packages ensure your lifts keep running reliably and safely all year round. Every service branch is contactable by phone 24/7, 365 days a year.

Our real-time vehicle tracking system enables swift allocation of callouts to the closest engineer. Whilst our size means there’s always a Stannah engineer close by and ready to help.

And of course, we’ll make sure you know about both planned and unplanned activities right across your service portfolio, through our customer portal and real-time reporting.

Speak to us about your portfolio